You've worked hard to get your existing customers/clients to choose your business, and ignore the vast amount of competitors "trying to eat your lunch". So, do you know why your existing customers/clients ignored "them" and continue to choose "you"? Are you confident that you know exactly what your existing customers/clients love about you/your business, and those little improvement opportunities that they wish you'd address so they can stay loyal to "you" and not tempted by "them"? Are you frustrated at feeling like it's all about price and you must be cheaper (it's not by the way!)

It is estimated that 92% of potential customers and clients believe what an existing customer/client says about your business, so do you know what your customers/clients are telling other people about your business?

This workshop will help business owners and senior leaders who are looking to grow their business by focusing on how an improved Customer Experience (CX) can improve business performance.

During this 3 hr interactive workshop, you will discuss:

1) What is Customer Experience (CX), and how is it different from Customer Service/Customer Satisfaction (CSAT)

2) Typical customer/client irritants and why it's not all about price!

3) Explore the CX Promises you make to your customers/clients

4) What is Net Promoter Score (NPS) and why is it important?

5) How can you measure service/experience and use feedback to improve business performance?

6) Hints and Tips on Customer Loyalty/Client Retention Strategies for Business Growth

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