Topics covered:
1) How to create a great Customer Experience that can drive success in your business
2) How to get better customer feedback that actually helps business decision-making and ultimately improves business performance
3) How to avoid knee-jerking for the noisy minority of moaners!
4) How to identify what matters most to your customers
5) What CX blindspots do you have how can you see them more clearly
6) How to design a simple, consistent service delivery model that helps you get more customers and keep more customers.
