Are you a rural business based in Cannock Chase looking to maximise your marketing budget and improve your customer service experience?
Join us at the Chase Golf & Country Club on 20 November for our Marketing & Customer Serivce Mastery: Boost your business in Cannock Chase, a free-to-attend morning session bringing together two industry-leading experts in marketing and customer service.
This is your chance to get your questions answered during a live panel session, and network with fellow business owners over coffee in a picturesque venue.
You will hear from:
Chelsea Spencer - Managing Director of Big Reputation
Chelsea's dynamic session will show you how to put together a clear, costed marketing budget that aligns with your business goals, sector and growth aspirations. This will include:
- How to set an effective marketing budget based on your business objectives
- Measuring your return on investment through proper reporting
- Structuring spends across strategy, brand and campaigns
- Practical steps for building a budget you can stick to, and using data to guide future decisions
By the end of Chelsea's session, you will leave with a clear approach to planning their marketing spend so it drives measurable results rather than draining resources.
Ian Kelsall - Customer Excellence Director at insight6
Ian's session will discuss the 'Brilliant Basics' in delivering great service, helping make sure your customers keep coming back for more. This session will cover:
- What really matters to customers and how they measure the service you give
- Why giving great service is the best form of marketing you can get, and how to use this to grow your sales
- What to do when things go wrong - nobody's perfect!
- Best practice hints and tips on winning through customer service
Spaces are free on a first come, first served basis. Secure yours now to avoid disappointment.